IBM PS/2 56 AND 57 486SLC2; PS/2 ULTIMEDIA M57 AND ULTIMEDIA DV M57 486SLC2 IBM Announcement Letter Number 192-222 dated September 21, 1992 IBM US - Last Revised on September 21, 1992 Brief Description of Announcement, Charges, and Availability The following Micro Channel (R) systems are designed to complement and enhance IBM's premier PS/2 (R) product line: o PS/2 56 486SLC2 (9556-0B6 and 0BA) o PS/2 57 486SLC2 (9557-0B6 and 0BA) o PS/2 Ultimedia (TM) M57 486SLC2 (9557-1BA) o PS/2 Ultimedia DV M57 486SLC2 (9557-2BA). Common Features: These products provide improvements such as: o Increased processor speed with the 50/25-MHz 486SLC2 microprocessor o Internal memory cache controller with 16KB memory cache larger fast hard disks -- 104MB (million bytes) (0B6) and 212MB (0BA, 1BA and 2BA) o Three total memory sockets with one 8MB 70ns single in-line memory module (SIMM) located in socket one, leaving two sockets available for expansion up to 16MB on the planar o Video provided via the graphics XGA (R)-2 chip set designed to meet the International Organization for Standardization (ISO) requirements o Small computer system interface (SCSI) input/output interface o Enhanced security, two 9-pin serial ports o High-speed DMA parallel port, a pointer device port and enhanced IBM Mouse o Systems supported by the Select-a-Keyboard option. Additional Features: The PS/2 Ultimedia M57 486SLC2 (9557-1BA) and Ultimedia DV M57 486SLC2 (9557-2BA) feature a SCSI 212MB hard disk, a 600MB CD-ROM, an M-Audio Adapter, front-mounted headphone and microphone jacks, microphone, and a volume control (9557-1BA and 2BA) and an ActionMedia II Adapter (9557-2BA only). The hard disk contains three operating environments. A variety of IBM/vendor multimedia applications, application samplers and demonstration software including an application navigator, and an "Introducing Ultimedia" demonstration are provided on CDs. As a result of IBM's continued commitment to improve product reliability, the new premier PS/2 product line, including all 9556 and 9557 models, has a three-year, on-site warranty. However, an optional one-year warranty is available via special bid. Planned Availability Dates: o September 21, 1992: PS/2 56 and 57 486SLC2; PS/2 Cable Cover 2 (#2863, 32G2430); PS/2 Cable Cover 3 (#2864, 32G2431) o October 30, 1992: PS/2 Enhanced 2.88MB Diskette Drive (#1272, 6451272) o December 1992: PS/2 Ultimedia M57 and Ultimedia DV M57 486SLC2. (R) Registered trademark of International Business Machines Corporation. (TM) Trademark of International Business Machines Corporation. IN BRIEF . . . o Improved performance with the 50/25MHz 486SLC2 microprocessor, an internal memory cache controller with 16KB memory cache o ISO compliant, faster, high-resolution, industry-standard XGA-2 graphics o Three-year, on-site warranty o OS/2 (R) 2.00.1 preinstalled on the hard disk and ready to use o Increased capacity: - 2.88MB diskette drive with media sense - Fast access SCSI fixed disks -- 104MB (0B6) and 212MB (0BA, 1BA and 2BA) o Ultimedia models include a software package (CD-ROM) that contains end-user multimedia applications, application samplers, and demonstrations o Security: - Enhanced security features and Vital Product Data - Two cable cover options for cable connection protection - Optional 2.88MB diskette drive with electronic lock/unlock/eject o Mechanical package: - PS/2 56 486SLC2: 3 slots and 3 bays - PS/2 57 and M57 486SLC2: 5 slots and 4 bays Customer Letter Section DESCRIPTION BUSINESS SOLUTIONS The PS/2 56, 57 and M57 486SLC2 systems support the customer's business objectives by providing the processor and graphics performance required by many users. The Micro Channel architecture offers a fast, efficient and reliable data flow with a large selection of optional adapters. The 56, 57 and M57 486SLC2 systems, with optional features and compatible operating systems and applications, provide a solution for a wide range of applications. Along with other systems of the PS/2 family, they can provide a total stand-alone or network system solution. INVESTMENT PROTECTION The high degree of compatibility between the 56, 57 and M57 486SLC2 systems and other PS/2 devices protects the investment the customer has made in PS/2 hardware and software. An extensive list of Micro Channel options is supported. The system may be upgraded with the addition of adapters and internal I/O devices. Up to seven SCSI devices can be attached, internally and externally. The DOS and OS/2 operating systems and compatible software are supported. GROWTH ENABLEMENT The PS/2 56, 57 and M57 486SLC2 systems support application development and growth through expansion features. The standard system memory may be expanded to 16MB on the system board. Available 16-bit Micro Channel slots allow the addition of options for additional applications. Available direct access storage devices (DASD) bays provide for the addition of 3.5-inch and 5.25-inch DASD devices (hard disks, diskette drives, a tape drive, CD-ROM). USER PRODUCTIVITY User productivity is significantly enhanced by many of the new features of the 56, 57 and the M57 486SLC2. These new features include: o Powerful 486SLC2 processor operating at 50/25MHz for improved computing performance an internal memory cache controller with 16KB memory cache o XGA-2 graphics subsystems providing higher refresh rates and significant improvement in device driver performance o A 2.88MB diskette drive with media sense that allows for more data to be stored on fewer diskettes o Enhanced security and Vital Product Data o Keyboard port and keyboard, pointing device port and mouse, video port, two serial ports, parallel port and SCSI port o Easily installed in the horizontal or vertical orientation using the Vertical Stand o Preinstalled OS/2 providing a fully configured, ready-to-go system with features that enable the user to manage system configuration easily. Ultimedia models provide all the features of the PS/2 57 486SLC2, plus: o An interactive multimedia demonstration to quickly acquaint and educate the user on the features of the system o Multimedia application samplers on multiple CDs for immediate system utilization o Several multimedia application runtimes to play presentations created on other systems o An interactive navigation program called System Guide, that helps the user explore the content of the CDs provided with the Ultimedia system o Exceptional resolution and color required for productivity in a graphic windowing environment o An audio subsystem integrated into the audio front panel and with the CD-ROM drive. Users will be able to play or build multimedia titles as soon as the system power-on is completed. ADDITIONAL PRODUCT INFORMATION All products feature a mechanical package designed for horizontal or vertical operation via a Vertical Stand. The mechanical packages allow for expansion of Micro Channel adapters and bays for diskette or SCSI devices. Two of the bays contain a 3.5-inch 2.88MB media sense diskette drive and a SCSI fixed disk. Additional 5.25-inch and 3.5-inch diskette drives, fixed disks, tape, CD-ROM drives and similar devices may be installed in the remaining bays. SCSI CONTROLLER The SCSI controller is integrated in the planar (no slot is required), and: o Supports SCSI Common Command Set Version 4.B (SCSI-2 compliant) o Local bus increasing data transfer speed o Supports mixed SCSI devices and capacities o Attachment of up to seven SCSI physical devices (internal and external) o Allows multiple SCSI initiators for device sharing o SCSI Data Transfer Rate -- up to 5MB/sec o Supports synchronous and asynchronous SCSI data transfers o Supports disconnection/reconnection of SCSI targets o Automatic external SCSI bus detection (disables internal planar terminator automatically) o Slew rate controlled SCSI drivers and filtered SCSI receivers for high data integrity. MEMORY All systems are shipped with one 8MB single in-line memory module (SIMM) located in SIMM socket 1. The systems support up to 16MB of 70ns memory on the planar in three SIMM sockets. VIDEO The video is provided via the XGA-2 chip set to meet ISO requirements. SELECT-A-KEYBOARD The systems support Select-a-Keyboard. The keyboard selection can only be specified in new equipment orders and cannot be ordered separately for on-order or installed equipment. OPERATING SYSTEM SUPPORT DOS: The DOS 5.0 customer can use the fonts designed to meet ISO 9241 Part 3 and DIN 66234 on DOS 5.0 by using the file ISO.CPI provided on the DOS ISO Utility Diskette. DOS 5.0 customers can obtain the DOS ISO compliant fonts and associated README files from an IBM fulfillment house (800-426-7282) for a nominal fee (bill of material, shipping and handling charges,) or downloading them electronically from PCTOOLS, DOSCSD, NSCBBS and CompuServe. Refer to NATBOARD and HONE for detailed ordering information or contact your IBM representative. MULTIMEDIA ENABLEMENT o The Ultimedia models usability features include the additional preinstallation of three independent operating environments -- OS/2 2.00.1 with MMPM/2 1.0, DOS 5.00.1 with ISO support, and Windows (1) 3.1. In addition, an installation diskette is provided, designed to minimize customer involvement with the process of removing or reinstalling operating environment software supplied on the Ultimedia system CD. Included with each Ultimedia system is a variety of IBM/vendor multimedia applications, application samplers and demonstration software in CD-ROM format. The application samplers enable the novice, experienced or professional multimedia user to experience multimedia presentations, creation and reference applications. Each sampler, however, has a limitation, such as permanently displayed product identifiers, inability to save output, limited creation size, limited amount of application creation time, or limited product capability. These limitations are described in each of the supplied product publications. The sampler capabilities include use of text, graphics, animation, digitized images and audio for creation of interactive screen presentations, education/training utilities, kiosk presentations and personalized productivity aids, such as image and voice database. A general-purpose electric microphone is provided to support voice input applications, including sample programs, provided with the system, that use voice input. Some of these applications, application samplers and demonstrations are derived from non-IBM products. IBM makes no comments or judgments regarding the functions, quality, performance, technical content and information. The supplier should be contacted directly to verify product functions, accuracy of technical content and information and availability and suitability for specific purposes. Warranties and other terms and conditions pertaining to the use of these samplers and demonstration programs, if any, are furnished by the software supplier. o Ultimedia DV M57 486SLC2 (9557-2BA) includes software that exploits Digital Video Interactive (DVI) technology. An interactive navigation program, called a System Guide, leads the user in exploring the applications, sampler and demonstrations, included on CD-ROM, and provides DVI education. (1) Trademark of Microsoft Corporation. FEATURES The IBM PS/2 Enhanced 2.88MB Diskette Drive (#1272, 6451272) option can be installed in the PS/2 9556, 9557, 9576 and 9577 systems announced today, as well as the previously announced PS/2 8535, 8540, 8556 and 8557 systems. This new 3.5-inch, 1-inch high drive features security and enhanced usability when used with the new 9557 and appropriate operating system. These functions include software controlled eject of the diskette and the ability to lock a diskette into or out of the drive. This new drive also features an electrical eject button for ease of use. This drive continues to feature media sense capability for the standard 3.5-inch diskette capacities for 720KB, 1.44MB and 2.88MB. In can read/write data up to a formatted capacity of 2.88MB, while maintaining read/write capability with 720KB and 1.44MB diskette drives. Also announced are the IBM PS/2 Cable Cover 2 (#2863, 32G2430) option for the 9556 and 9576, and the IBM PS/2 Cable Cover 3 (#2864, 32G2431) option for the 9557 and 9577. The IBM PS/2 Cable Cover options provide protection for the cable connections in the rear of the system, preventing connection or disconnection of cables by unauthorized people. INTERNATIONAL ORGANIZATION FOR STANDARDIZATION (ISO) Refer to Product Announcements 192-221 and 192-228, dated September 21, 1992), for details. PRODUCT POSITIONING The PS/2 56 486SLC2 and 57 486SLC2 are Micro Channel systems designed for computing environments that require high levels of processor performance, high-resolution graphics, large storage capacities, versatility, configuration flexibility, investment protection, quality workmanship, enhanced security and physical orientation. The ability to operate the systems in both vertical and horizontal orientation allows end users to make more efficient use of space. Customers can be found in small, medium and large companies. In addition, the M57 486SLC2 has multimedia capabilities. The system is targeted to multiple marketing segments including business desktop, training, education, public access and merchandising. Customers will be in small, medium and large companies. The M57 486SLC2 models complement and enhance the M57 SLC (TM). (TM) Trademark of International Business Machines Corporation. STATEMENT OF GENERAL DIRECTION IBM intends to provide a processor upgrade for the IBM PS/2 56, 57 and M57 486SLC2 systems. In addition, this processor upgrade will be available for the IBM PS/2 Model 56 SX, 56 LS, 56 SLC, 56 SLC LS, 57 SX, 57 SLC and M57 SLC. IBM intends to support an ISO compliant 640 x 480 display mode at 75Hz with the IBM PS/2 ActionMedia II Display Adapter/A for the following IBM displays: o IBM PS/2 9515 Color Display o IBM PS/2 9517 Color Display o IBM PS/2 9518 Color Display. PUBLICATIONS The following publications are shipped with the product. Additional copies are available immediately, except as noted: ORDER PART TITLE NUMBER NUMBER 56 486SLC2 System Library S42G-0496 42G0496 57 486SLC2 System Library S41G-2906 41G2906 M57 486SLC2 System Library S42G-0498* 42G0498 * Available at product availability. NOTE: The System Library contain the following booklets and package: o Setup o User's Handbook o Micro Channel Computer Reference o Solving Problems o Installing Options o XGA-2 Device Driver Package. The following publications with order numbers will be available from IBM after planned availability. To order, or obtain current prices, contact your IBM representative. ORDER PART TITLE NUMBER NUMBER Hardware Maintenance Library S42G-0553 42G0553 Interface Technical Reference System Specific S84F-9807 84F9807 -- Update S42G-2347 42G2347 Video S42G-2193 42G2193 Architectures S84F-9808 84F9808 Architectures -- Update S10G-6466 10G6466 Subsystem Control Block Supplement S85F-1678 85F1678 Common Interfaces S84F-9809 84F9809 Common Interfaces -- Update (9/91) S04G-3281 04G3281 BIOS Technical Reference S04G-3283 04G3283 -- Update S10G-6467 10G6467 The System Library Subscription Service (SLSS) is available. DISPLAYABLE SOFTCOPY PUBLICATIONS The PS/2 56, 57 and M57 486SLC2 System Library is offered in displayable softcopy form. These displayable manuals can be used with the BookManager (R) READ licensed programs in any of the supported environments. Terms and conditions for use of the machine-readable files are shipped with the files. (R) Registered trademark of International Business Machines Corporation. SOURCE FILE PUBLICATIONS The Personal System/2 (R) 56, 57 and M57 486SLC2 System Library is offered as a no-charge feature. These files can be used with the BookMaster (R) and DCF licensed programs to create unmodified printed copies of the manuals. The source files can also be used with the BookManager BUILD licensed program to create unmodified displayable softcopy manuals. Terms and Conditions for use of the machine-readable files are shipped with the files. (R) Registered trademark of International Business Machines Corporation. EDUCATION SUPPORT Details of all classroom and self-study courses are contained in the Catalog of IBM Education (G320-1244). Call IBM Direct -- Education at 800-IBM-TEACh (426-8322) for schedules and enrollments. TECHNICAL INFORMATION SPECIFIED OPERATING ENVIRONMENT PHYSICAL SPECIFICATIONS: Processor: 486SLC2 Speed (MHz): 50/25 Internal Memory Cache: 16KB Memory (70ns): 8MB Max. Memory (70ns): 16MB Hard Disk: 104MB or 212MB Diskette Drive: 2.88MB The system is intended for use in either a horizontal or vertical orientation. Vertical orientation must be via the Vertical Stand. The Vertical Stand is shipped with the 9557 system and is optional with the 9556 system. PS/2 56 486SLC2 Physical Specifications: Size: Width: 360 mm (14.2 in.) Depth: 395 mm (15.6 in.) Height: 115 mm ( 4.5 in.) Weight: Minimum configuration: 11.8 kg (26.0 lb.) Maximum configuration: 13.6 kg (30.0 lb.) Cables: Power Cable: 1.8 m (6 ft.) Keyboard Cable: 3.0 m (9 ft.) Air Temperature: System on: 10 to 35 (degs)C (50 to 95 (degs)F) 0 to 3000 ft. System on: 10 to 35 (degs)C (50 to 90 (degs)F) 3000 to 7000 ft. System off: 10 to 43 (degs)C (50 to 110 (degs)F) Maximum Altitude: 2133.6 m (7000 ft.) Humidity: System on: 8% to 85% System off: 5% to 85% Heat Output: 123 BTU/Hr. (36 watts -- configuration as shipped) 658 BTU/Hr. (192 watts -- maximum configuration) Electrical: o Power supply: 118 watt o Input range: Dual voltage controlled automatically by the power supply - Low range: 90 (min) -- 137 (max) V ac - High range: 180 (min) -- 265 (max) V ac o Input frequency: 50 +/- 3 Hz / 60 +/- 3 Hz o Maximum current draw: - Low range: 3.5 A - High range: 1.75 A o Input in kilovolt-ampere (kVaA): - Minimum configuration: 0.06 kVa (as shipped from IBM) - Maximum configuration: 0.35 kVa ACOUSTICAL READINGS: Declared Acoustical Noise Emissions (idle mode): LWAD = 5.0 bels. The noise emission level stated is the declared (upper limit) sound power level, in bels, for a random sample of machines, typically configured and operating in idle mode; that is, powered on, but no DASD read/write or other I/O activity. All measurements made in accordance with ANSI S12.10 and reported in conformance with ISO DIS 9296. PS/2 57 486SLC2 and the M57 486SLC2 Physical Specifications: Size: Width: 440 mm (17.3 in.) Depth: 394 mm (15.5 in.) Height: 168 mm (6.6 in.) Weight: Minimum configuration: 11.8 kg (26 lb.) Maximum configuration: 15.9 kg (35 lb.) Cables: Power cable: 1.8 m (6 ft.) Keyboard cable: 3.0 m (9 ft.) Air Temperature: System on: 10 to 35 (degs)C (50 to 95 (degs)F) 0 to 3000 ft. System on: 10 to 35 (degs)C (50 to 90 (degs)F) 3000 to 7000 ft. System off: 10 to 43 (degs)C (50 to 110 (degs)F) Maximum Altitude: 2133.6 m (7000 ft.) Humidity: System on: 8% to 85% System off: 5% to 85% Heat Output: -- 123 BTU/Hr. (35 watts -- configuration as shipped) -- 857 BTU/Hr. (250 watts -- maximum configuration) Electrical: o Power supply: 197 watt o Input range: Dual voltage controlled by manual switch on back on unit - Low range: 90 (min) -- 137 (max) V ac - High range: 180 (min) -- 265 (max) V ac o Input frequency: 50 +/- 3 Hz / 60 +/- 3 Hz o Maximum current draw: - Low range: 4.6 A - High range: 2.0 A o Input in kilovolt-ampere (kVaA): - Minimum configuration: 0.07 kVa (as shipped from IBM) - Maximum configuration: 0.50 kVa Acoustical Readings: Declared Acoustical Noise Emissions (idle mode): LWAD = 5.0 bels. The noise emission level stated is the declared (upper limit) sound power level, in bels, for a random sample of machines, typically configured and operating in idle mode; that is, powered on, but no DASD read/write or other I/O activity. All measurements made in accordance with ANSI S12.10 and reported in conformance with ISO DIS 9296. Equipment Approvals: o FCC -- Certified to comply with, Part 15 FCC Rules, Class B limits o UL -- UL 1950, 1st Edition o CSA -- CSA22.2 No.220-M1986. COMPATIBILITY: Refer to the 9556 and 9557 Sales Manual pages, or contact your IBM representative, for a complete list of supported features and options and compatible IBM and vendor software. The Sales Manual is updated periodically. The system contains licensed System Programs, which include BIOS, set configuration and features, test, copy an option diskette, backup/restore and update system program. These System Programs are stored in a three million byte protected partition on the hard disk drive. The initial machine load (IML) loads the BIOS program from the hard disk drive into system memory. BIOS provides the hardware instructions and interfaces designed to support the standard features of the system and to maintain compatibility with many software programs currently operating under DOS and OS/2 on the Personal Computer XT (TM), Personal Computer AT (R) and the Personal System/2 family. Due to the high level of integration, features such the PS/2 Micro Channel memory adapter options are not supported. Because of the recent introduction of the new 2.88MB diskette drive, earlier versions or releases of operating systems or applications may not format diskette media correctly. Use of the proper level of operating system along with the new 2.88MB diskette drive will provide media sense of the 720KB, 1.44MB and 2.88MB diskettes, giving greater ease in formatting, reading and writing diskettes. (R) Registered trademark of International Business Machines Corporation. (TM) Trademark of International Business Machines Corporation. LIMITATIONS: The total number of adapters is limited by the average of 1.6 amps per slot. The systems support only 2MB, 4MB and 8MB 70ns single in-line memory modules (SIMM). With 24-bit addressing, the maximum addressable memory space is 16MB. The system reserves 128KB of memory when BIOS/POST is copied to RAM for execution in systems with less than 16MB of planar memory. The customer will have 15.914MB (15936KB) available when 16MB of memory is installed. Refer to the PROGRAMMING REQUIREMENTS section for operating systems limitations. The licensed System Programs include BIOS, set configuration and features, copy an option diskette, test, backup/restore and update system program. These licensed System Programs are stored in three million bytes of protected partition on the hard disk drive. The formatted capacity is therefore reduced by three million bytes, and the total user accessible capacity may vary slightly based on operating environments. This partition is not affected when the drive is formatted using the format command provided in DOS or OS/2. The licensed System Programs are also provided on the 56, 57, M57 486SLC2 Reference Diskette. High performance BIOS uses 128KB of system memory. Display adapter cards that use the auxiliary video extension, when installed in a system, require installation in slot two and attachment of a display to the system video connector during configuration of the system. The Ultimedia DV M57 486SLC2 (9557-2BA) will not support the new ISO monitors, 95XX, until the next update to the adapter device drivers (Refer to STATEMENT OF GENERAL DIRECTION). A customer ordering a Ultimedia DV M57 486SLC2 (9557-2BA) before the ISO compliant code is available must be aware that: o Only Non-ISO compliant monitors, for example, 8514, 8515, 8516, 8518 will work with the ActionMedia II Adapter/A until the new microcode update is available. o When the new ISO compliant device drivers are available and a customer who has purchased and is using a monitor other than the new ISO monitors, 95XX, that customer must purchase/acquire a 95XX monitor if wishing to operate in compliance with the ISO standard. Once the ISO compliant drivers are available, it will be added to the Ultimedia DV M57 486SLC2 (9557-2BA) shipment group. Customers needing to meet ISO standards, can acquire the ISO compliant code, when available, from the Multimedia Information Center, by calling 800-426-9402. The American National Standards Institute (ANSI) SCSI specification for the total SCSI cable length connected to a SCSI interface is six meters (approximately 19.7 ft.) maximum. The length of the SCSI cable inside the system is one meter. Therefore, the total length of all SCSI cables for external devices that operate from the external SCSI connector may not exceed a maximum of five meters (approximately 16.5 ft.) including the cables inside each SCSI device. MACHINE REQUIREMENTS: The system requires an analog display (8504, 8507, 8512, 8513, 8514, 8515, 8516, 8518, 9515, 9517, 9518, or equivalent). PROGRAMMING REQUIREMENTS: The following levels of operating systems are required: o Operating System/2 (R) (OS/2) 2.00.1 o IBM OS/2 J2.0 o IBM Disk Operating System (DOS) 5.0, J5.0/V and 5.00.1 o Windows (1) 3.0 (with format restrictions) o IBM 4680 Operating System Version 4.0. (R) Registered trademark of International Business Machines Corporation. (1) Trademark of Microsoft Corporation. USER GROUP REQUIREMENTS: This announcement satisfies, or partially satisfies, requirements from one or more of the World Wide User Group Communities, which include Australasian Share Guide (ASG), Common, Common Europe, Guide, European G.U.I.D.E., Japan Guide Share (JGS), Latin American Guide (LAG), Share Europe and Share. PLANNING INFORMATION CABLE ORDERS: There are no cabling requirements, other than for system power, keyboard and display connections. Cables are provided with the system unit and display and the instructions are provided as part of the initial setup. INSTALLABILITY: On the Ultimedia models, three operating environments are preinstalled on the fixed disk drive (DOS 5.00.1, Windows 3.1 and OS/2 2.00.1 with MMPM/2 1.0) preconfigured with device drivers. A System Guide is provided for easy navigation of the multiple CD-ROMs of application, application samplers and demonstration programs provided with the Ultimedia systems. The PS/2 Ultimedia installation program provides the ability to install, remove and reinstall operating environments. Applications, application samplers and demonstration software will also be packaged on CDs. They also include runtime versions of the IBM and ISV multimedia applications, as well as the product samplers and/or demos. An "Introducing Ultimedia" interactive demonstration also provided on CD. This demonstration program shows how the multimedia features of the M57 486SLC2 might be used. HELPWARE (TM) SUPPORT: o PS/2 HelpCenter (TM) The customer can ask any questions about the preinstalled operating system, including OS/2 or the enclosed mouse, by calling the HelpCenter at 800-PS2-2227 (772-2227). An IBM representative will work with the customer to answer any questions, including how to get started with DOS applications, how to delete modules to free up hard disk space and will provide references to support offerings, education and any other solutions necessary to ensure customer satisfaction. o 30 Day Money Back Guarantee As with all PS/2 products, IBM has a high level of faith in the capability of the product to meet the end user's needs. Therefore, this product is eligible under the 30-day money back guarantee program. The preinstalled system may be returned to the place of purchase, for any reason, within 30 days. The returned system must include all components and must be returned following procedures in the NDD #92-147 announcement, or contact your IBM representative or IBM Authorized Remarketer. o Non-Multimedia Models However, if the end user finds that specific requirements are best addressed by DOS 5.0, and the user is satisfied with the system overall, the preinstalled system should not be returned. Instead, the PS/2 HelpCenter should be contacted. The PS/2 HelpCenter will assist the customer by providing DOS 5.0 to replace the preinstalled OS/2 on the system and instructing the end user on how to initiate a self-destruct procedure for OS/2 2.00.1. (TM) Trademark of International Business Machines Corporation. PROGRAM SERVICES: o Installation Support Installation and technical support is provided by Service, Support and Applications (SSA) in Boca Raton, FL, at 800-241-1620. o End User Support Contact 800-241-1620 for service. End-user support is provided on a call-back basis between the hours of 8:00 a.m. and 6:00 p.m., Eastern time, Monday through Friday. When operating in call-back mode, IBM will provide the end user with telephone assistance in problem diagnosis, as well as status of previously reported problems. o M/S Support Technical coordinators and systems engineers have access to a RETAIN (TM) file via IBMLink (TM). The RETAIN file provides product defect information such as the description of a defect, the severity of the defect and the current status relative to resolution. (TM) Trademark of International Business Machines Corporation. CUSTOMER RESPONSIBILITIES: Customers are expected to perform problem determination procedures and to seek assistance when required. End users who have access to technical coordinators and registered technical advisors are expected to obtain assistance from those sources before contacting IBM with a problem. Customers are expected to furnish additional data when requested to do so by IBM. Customers are also responsible to install corrective service diskettes using procedures supplied by IBM. SSA RESPONSIBILITIES: Maintenance Support Representatives working in Support Centers will: o Determine whether the problem is hardware or software o Determine whether the software problem is technical usage or suspected defect o Identify which software is causing the problem o Work with the Change Team Interface o Assist the end user in applying corrective service. PACKAGING: o PS/2 56 486SLC2 (9556-0B6 and 0BA) o PS/2 57 486SLC2 (9557-0B6 and 0BA) o PS/2 Ultimedia M57 486SLC2 (9557-1BA) o PS/2 Ultimedia DV M57 486SLC2 (9557-2BA). PRODUCT SHIPMENT GROUP 56 486SLC2 System Box Keyboard Box (customer selectable) 57 486SLC2 System Box Keyboard Box (customer selectable) M57 486SLC2 System Box Ultimedia Software Box Keyboard Box (customer selectable) ACCESSORIES AND/OR SUPPLIES: The 3.5-inch, 4MB diskettes (72X6111) can be purchased from IBM Authorized Supplies Dealers, IBM Authorized Distributors, or from IBM Teleservice and Customer Support (TCS). Call IBM TCS at 800-IBM-2468 (426-2468). Mail orders should be sent to: IBM Corporation IBM Teleservice and Customer Support One Culver Road Dayton, NJ 08810 OS/2 BACKUP DISKETTE PACKAGE FOR PREINSTALLED SYSTEMS The backup diskette package can be purchased by calling IBM at 800-3-IBMOS2 (342-6673) or mailing OS/2 preinstalled diskette order form shipped with the system. The price of this package is $69.95. This package contain following items: o Program License Agreement o Preinstalled OS/2 Backup Diskettes o Publication. SECURITY, AUDITABILITY AND CONTROL The following enhanced security functions are standard in these systems, except where noted: o Cable down capability o Lockable covers o Electronically interlocked tamper evident covers o Power-on password o Keyboard password via OS/2 o Privileged-access password o Secured initial program load source o Secured setup configuration o Software system identification Vital Product Data (VPD) enabled - Unique ID (model/submodel) - Type/model/serial number - Planar serial number - Manufacturing ID - Planar FRU number - Planar part number o Secured removable media via OS/2 (optional via the enhanced 2.88MB diskette drive) o Secured external rear I/O cables via optional cable cover. Refer to the DESCRIPTION (FEATURES) section for a description of the PS/2 Enhanced 2.88MB Diskette Drive (#1272, 6451272) and the PS/2 Cable Cover 2 (#2863, 32G2430) and PS/2 Cable Cover 3 (#2864, 32G2431). User management is responsible for evaluation, selection and implementation of security features, administrative procedures and appropriate controls in application systems and communications facilities. TERMS AND CONDITIONS VOLUME DISCOUNT: Volume purchasing is available under the Volume Discounts section of the IBM Customer Agreement (ICA). The 9556 and 9557 are included in Category A, Discount Group 1, of the Volume Discount Exhibit -- Workstations and Related I/O (WKSN2). NOTE: The PS/2 56, 57 and Ultimedia M57 486SLC2 are available for commitment attainment only and are not offered for a discount when purchased under a volume commitment to the Volume Discount Exhibit -- Workstations and Related I/O. Software components do not aggregate to the Exhibit for Personal Computer/Systems Programs (PCS). For further information regarding volume orders, contact your IBM marketing representative. IBM CREDIT CORPORATION FINANCING: Term leases and installment payment plans are available for commercial and state and local government customers. CUSTOMER FULFILLMENT OPTION APPLIES: Yes, at the system level only. LICENSING: IBM programs included with the 56, 57 and M57 486SLC2 are licensed under the terms and conditions of the IBM Program License Agreement and IBM System Programs License Agreement. A copy of these agreements are included in the documentation that ships with the system. Non-IBM programs are available from IBM as distributed by the program supplier. Terms and conditions of the supplier apply. They are included in the respective program packages in the documentation shipped with the system and are passed on to the customer. WARRANTY PERIOD: o System Hardware -- Three years. However, an optional one-year warranty is available via special bid. o Optional Features -- One year minimum, or the remaining warranty of the system in which the feature is installed. o Media -- Three months. o IBM Programs -- Three months. o Non-IBM Programs -- Not warranted by IBM. Warranty if any, is as provided by the program supplier. WARRANTY SERVICE: System Hardware -- IBM On-Site Repair (IOR). MAINTENANCE SERVICE: IOR. IBM HOURLY SERVICE RATE CLASSIFICATION: One. IBM Warranty Service, Maintenance Service or IBM Hourly Service may be obtained by calling 800 IBM-SERV(426-7378). IBM Hourly Service is available at the applicable rate and terms, including element exchange price if applicable. VOLUME MAINTENANCE OPTION: The 9556 and 9557 are eligible machines and a qualifying machine for the Volume Maintenance Option* of the IBM Customer Agreement (ICA). MID-RANGE SYSTEM OPTION: The 9556 and 9557 are eligible machines for the Mid-Range System Option* of the ICA. ELIGIBLE DISCOUNT PERCENT TYPES THREE YEAR FIVE YEAR 9556 17 % 22 % 9557 17 % 22 % CORPORATE SERVICE OPTION: The 9556 and 9557 are eligible machines for the Corporate Service Option* of the IBM Customer Agreement. DISCOUNT PERCENT THREE YEAR FIVE YEAR Network 25 % 30 % System 17 % 22 % EXTENDED MAINTENANCE OPTION: The 9557 and 9557 are eligible machine for the Extended Maintenance Option* of the ICA. CENTRAL FACILITY MAINTENANCE SERVICE OPTION: The 9556 and 9557 are eligible machines for Central Facility Maintenance Service Option* of the ICA. A minimum of six machines is required to be at the central facility before requesting maintenance service. The Additional Maintenance Charge Factor is currently 0.5 hours. The terms and conditions are stated in the attachment for Central Facility Maintenance Service Option. * A revised exhibit will be available at a later date. PRODUCT AVAILABILITY STATUS: New product available. CUSTOMER SETUP: Yes. LICENSED INTERNAL CODE: No. IBM EDUCATION ORDER CENTER: The 9556 and 9557 are available for ordering through the IBM Education Order Center. Availability through the Education Order Center may not coincide with the product availability dates in other sections of this document. The IBM Education Order Center is the order processing location for selected personal computers and related hardware/software for eligible education end users. Eligible end users are defined as faculty and staff members of qualified kindergarten through twelfth grade educational institutions and students, faculty and staff members of higher educational institutions that have an Education Product Coordinator. NATIONAL EDUCATION PRICE (NEP): A National Education Price is available under the terms and conditions of the National Education Price Exhibit. The NEP price, which represents a 25% discount from the single unit purchase price, is not subject to any further discount or allowance. The machine in this announcement is included in the National Education Price Exhibit. CHARGES MODEL/ MACHINE FEATURE PART PURCHASE DESCRIPTION TYPE NUMBER NUMBER PRICE System Unit 9556 0B6 95560B6 $2,265 System Unit 9556 0BA 95560BA 2,655 System Unit 9557 0B6 95570B6 2,465 System Unit 9557 0BA 95570BA 2,855 System Unit 9557 1BA 95571BA 4,225 System Unit 9557 2BA 95572BA 5,675 Enhanced 2.88MB Diskette 1272 6451272 325 Cable Cover 2 2863 32G2430 47 Cable Cover 3 2864 32G2431 47 Models 1BA and 2BA include the system unit, keyboard, mouse and software (operating environments, demonstrations and samplers) preinstalled on the system hard disk and on CDs. An install program is on a diskette. ALTERNATIVE AND MAINTENANCE SERVICE CHARGES ALTERNATIVE SERVICE CHARGES: None ANNUAL MINIMUM MAINTENANCE CHARGES: IBM CENTRAL FACILITY ON-SITE MAINTENANCE MACHINE REPAIR SERVICE TYPE MODEL (IOR) (CFMS) 9556 All $205 $194 9557 0B6 355 337 9557 0BA 355 337 9557 1BA 550 522 9557 2BA 550 522