Symptom/Error |
FRU/Action |
00010200, 00010300,
00010400, 00010700 |
1. System Board |
00010800 |
1. System Board
2. Communications Cartridge |
00011000 (See "Memory Checkout" on page 77 before replacing any FRUs.) |
1. Memory Module Kit
2. System Board |
000113XX |
1. System Board
2. Communications Cartridge
3. Any Drive |
000114XX |
1. Communications Cartridge |
000118XX |
1. Memory Module Kit |
00016100 |
1. See Testing the Battery
Pack
2. System Board
3. Voltage Converter |
00016300, 00016400, 00016500, 00016900 (If setting configuration does
not solve the problem see "Checking Installed Devices" on page 95.) |
1. Set Configuration
2. System Board
3. Communications Cartridge
4. Hard Disk Drive
5. Memory Module Kit |
000166XX |
1. Communications Cartridge |
000171XX, 000172XX |
1. System Board |
00017300 |
1. See Testing the Battery
Pack
2. System Board
3. Voltage Converter |
00017400
(If Automatic Configuration does not solve the problem run Advanced
Diagnostics.) |
1. Set Configuration |
00019000, 000191XX |
1. System Board |
00019200 |
1. Lid Switch
2. Keyboard Control Card
3. System Board |
00019300 |
1. System Board |
000199XX |
1. System Board |
0001XXXX
(not listed above) |
1. System Board
2. Communications Cartridge
3. I/O Panel Assembly |
0002XXXX
(See "Memory Checkout" on page 77 before replacing any FRUs.) |
1. Memory Module Kit
2. System Board |
00030100, 00030500
(Always power-on computer before any external device.) |
1. Keyboard Control Card
2. SystemBoard
3. Keyboard
4. Numeric Keypad |
00030200, 00030300,
00030400 |
1. System Board
2. Keyboard Control Card
3. Keyboard or Numeric Keypad |
00030600 |
1. Keyboard or Numeric Keypad
2. Auxiliary Input Device
3. Keyboard Control Card
4. System Board
5. I/O Panel Assembly |
0004XXXX |
1. System Board
2. Any Parallel Device
3. CommunicationCable
4. I/O Panel Assembly |
000601XX |
1. Diskette Drive
2. System Board
3. DisketteDrive Cable |
000602XX |
1. Defective Diskette |
000655XX, 000662XX,
000670XX to 000675XX |
1. System Board
2. Diskette Drive
3. Diskette Drive Cable |
0006XXXX
(Unsupported drive or cable) |
1. Diskette Drive
2. System Board
3. Diskette Drive Cable |
0011XX00 |
1. System Board
2. Any Serial Device
3. Communication Cable
4. I/O Panel Assembly |
0014XXXX
(Printer Checkout
before replacing any FRUs.) |
1. Printer
2. System Board |
0024XX00 |
1. System Board |
005002XX 005006XX 005008XX 005041XX |
1. System Board
2. External Display
3. I/O Panel Assembly |
005004XX, 005010XX,
005030XX to 005032XX 005051XX to 005062XX |
1. SystemBoard
2. LCD Panel
3. LCD Inverter
4. LCD Cable |
005009XX, 005040XX |
1. External Display
2. System Board
3. I/O Panel Assembly |
00860100, 00860200 |
1. Pointing Device (Mouse)
2. System Board
3. Numeric Keypad
4. I/O Panel Assembly |
0086XX00 |
1. System Board
2. Pointing Device (Mouse)
3. Numeric Keypad
4. I/O Panel Assembly |
010103XX to 010110XX 010116XX to 010153XX 010171XX, 0101XXXX |
1. See "Fax/Modem Checkout" on page 466. |
010436XX |
1. System Board
2. Hard Disk Drive
3. Hard Disk Drive Cable |
0104XXXX |
1. Hard Disk Drive
2. System Board
3. Hard DiskDrive Cable |
0130XXXX |
1. I/O Panel Assembly
2. System Board
3. Keyboard Control Card |
0137XXXX |
1. Any Serial Adapter
2. System Board
3. Voltage Converter
4. Any Serial Device
5. Communication Cable |
0166XXXX, 0167XXXX |
1. Adapter in Commo Cartridge
2. Communications Cartridge |
I9990301
(Startup drive not found.) |
1. Start Refdisk and check if the startup sequence is correct.
Select Set features from Main Menu
Select Set startup sequence.
Check list of devices on screen. |
I9990302
(Operating system not found.) |
1. Make sure an OS is installed.
2. Hard Disk Drive
3. System Board
4. Hard Disk Drive Cable |
I998XXXX, I9990303
(See "Hard Disk Partition" on page 96 before replacing any FRUs.) |
1. Restore system programs onto the system partition.
2. Set configuration
3. Hard Disk Drive
4. System Board
5. Hard Disk Drive Cable |
Symptom/Error |
FRU/Action |
No beep and a blank or unreadable display during POST.
(See Power Systems Checkout before replacing
any FRUs.) |
1. SystemBoard
2. Any option or device
3. Power source when failing
4. Voltage Converter
5. Speaker |
No beep with a blinking cursor. |
1. System Board
2. Communications Cartridge |
No beep with a normal display during POST. |
1. Speaker
2. I/O Panel Assembly
3. System Board
4. Keyboard Control Card |
No beep and the computer hangs after displaying memory count. |
1.System Board
2. Communications Cartridge
3. Hard Disk Drive |
LCD too dark unable to adjust contrast or brightness. |
1. LCD Inverter
2. LCD Panel
3. System Board |
LCD unreadable or distorted.
(If external display is OK replace system board last.) |
1. LCD Panel
2. System board
3. LCD Inverter
4. LCD Cable |
LCD cannot be turned on or off. |
1. LCD Inverter
2. System Board
3. LCD Cable |
Blank screen or extra horizontal or vertical line(s) displayed on upper
or lower half of the LCD. |
1. LCD Panel
2. System Board
3. LCD Cable |
Computer status indicator is incorrectly blinking or stays on. |
1. System Board
2. Related Device |
Computer status indicator stays off but the POST ends without an error. |
1. I/O Panel Assembly
2. System Board
3. Related Device |
Suspend light comes on after POST. an error. |
1. Reseat voltage regulator cables
2. Voltage Regulator |
Reference Diskette does not work. (Try another Refdisk or any
bootable diskette before replacing FRUs. Ensure all correct level drivers
are loaded.) |
1. Diskette Drive
2. System Board
3. Diskette Drive Cable
4. Reference Diskette |
Keyboard does not work. |
1. Keyboard Control Card
2. Numeric Keypad
3. System Board |
One or more keys do not work.
(See External
KB/Aux Input Device Checkout before replacing FRUs.) |
1. Keyboard
2. Numeric Keypad if installed
3. Keyboard Control Card |
External display problems.
(See External
Display Self-Test before replacing any FRUs.) |
1. External Display
2. System Board
3. I/O Panel Assembly |
Incorrect memory size during POST. (See "Memory Checkout" on page 77 before
replacing any FRUs.) |
1. System Board
2. Memory Module Kit |
Computer hang or Intermittent hang. (See "Undetermined Problem" on
page 94 before replacing any FRUs.) |
1. System Board
2. Hard Disk Drive Cable
3. Hard Disk Drive
4. Replace last device being tested
5. Voltage Converter |
The computer goes into suspend mode after the POST |
1. System Board
2. Voltage Converter
3. Lid Switch
4. Keyboard Control Card |
The computer does not suspend or resume. |
1. System Board
2. Voltage Converter
3. Lid Switch
4. Keyboard Control Card |
The computer does not power off. |
1. Voltage Converter
2. System Board
3. I/O Panel Assembly |
Real-time clock inaccurate.
(Test Battery Pack before
replacing any FRUs.) |
1. Backup Battery
2. System Board |
Printer problems. |
1. See "Printer Checkout" on page 468. |
Serial or parallel port device problems. |
1. Device
2. Cable
3. System Board
4. Serial Adapter
5. I/O Panel Assembly |
Internal Data/Fax modem does not communicate with a remote modem ora
fax. |
1. See "Fax/Modem Checkout" on page 466. |